Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@mindfulprotocol.com. Please note that returns must be approved before being sent. Once your return is authorised, we will provide the return address.

If your return is accepted, we’ll provide you with the return instructions on how and where to send your package. Customers are responsible for the cost of return shipping. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@mindfulprotocol.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, such as custom made products, and any product marked as “final sale” at the time of purchase. Unfortunately, we cannot accept returns on gift cards or digital products. If you have any questions about your specific item, feel free to contact us at hello@mindfulprotocol.com before placing your order.

Order Cancellations Orders can only be cancelled if they have not yet been processed and dispatched. Once an order has been handed over to the shipping carrier, it cannot be cancelled. You will need to wait until you receive the item to initiate a standard return process.

Refused Packages & Incorrect Addresses If a package is returned to us due to an incorrect shipping address provided by the customer, or if the customer refuses the package (including failure to pay any applicable local customs/duties), the customer will be responsible for any return shipping costs and a restocking fee. These costs will be deducted from your final refund.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

UK & European Union 14 day cooling off period If your order is being shipped to the UK or a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. Please contact us at hello@mindfulprotocol.com to start a return.

Refunds Once we receive and inspect your returned item, we’ll notify you by email to confirm whether your refund has been approved. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund to your account.

Except for returns made under the UK & EU 14-day cooling-off period (where the original standard delivery cost will be refunded), all original shipping costs are non-refundable. Customers are responsible for covering the return shipping fee unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

If more than 15 business days have passed since your refund was approved, please contact us at hello@mindfulprotocol.com and we’ll be happy to assist you.